Terms & Conditions

Last Updated: June 2026

Welcome to STARTNOW Store ("we", "our", or "us"). By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions.

1. Company Information

This website is operated by:

NanJing Startnow Opto-Electronics Co., Ltd.

Website: startnow-store.com

Email:  Sales@startnow-laser.com/fenty@startnow-laser.com

All payments made on this website will be processed by the above-mentioned company.

2. Products and Services

STARTNOW Store supplies laser cutting head components, consumables, replacement parts, and related industrial equipment accessories.

Product images, specifications, and descriptions are provided for reference only. We reserve the right to modify product information without prior notice.

3. Orders

By placing an order through our website, you confirm that:

• You are legally capable of entering into binding contracts.
• All information provided is accurate and complete.
• You are authorized to use the selected payment method.

We reserve the right to reject or cancel any order in cases including but not limited to:

• Pricing errors;
• Inventory shortages;
• Suspected fraud or unauthorized transactions;
• Violations of these Terms & Conditions.

If an order is canceled after payment has been received, a refund will be issued to the original payment method.

4. Payment Terms

All prices displayed on the website are shown in the currency indicated at checkout.

Full payment must be received before products are shipped.

We accept payment methods displayed during checkout, which may include:

• Credit/Debit Cards
• PayPal
• Bank Transfer
• Other approved payment methods

Customers are responsible for any applicable bank fees, currency conversion fees, customs duties, taxes, or import charges imposed by local authorities.

5. Shipping & Fulfillment Policy

Orders are generally processed within 1–7 business days after payment confirmation.

Estimated delivery times may vary depending on:

• Product availability;
• Destination country;
• Customs clearance procedures;
• Carrier operations.

Shipping dates provided on the website are estimates only and are not guaranteed.

Risk of loss and ownership of products pass to the customer upon delivery to the carrier or successful delivery to the shipping address provided by the customer, as permitted by applicable law.

For additional details, please review our Shipping Policy.

6. Refund & Return Policy

Customers may request returns or refunds in accordance with our Refund Policy.

Refund requests may be approved under circumstances such as:

• Wrong item received;
• Defective or damaged product upon arrival;
• Products not matching the ordered specifications.

Refunds will generally be issued to the original payment method after inspection and approval.

The following items are generally non-refundable unless otherwise required by law:

• Customized products;
• Special-order items;
• Products damaged through improper installation, misuse, or unauthorized modification.

For complete details, please refer to our Refund Policy.

7. Industrial Equipment Disclaimer

Our products are intended primarily for industrial and professional applications.

Customers are responsible for verifying product compatibility with their equipment before purchase.

Improper installation, operation, maintenance, or modification of products may result in equipment damage, production loss, or personal injury. Customers assume full responsibility for the installation and use of purchased products.

8. Limitation of Liability

To the fullest extent permitted by applicable law, STARTNOW Store shall not be liable for:

• Indirect damages;
• Consequential damages;
• Loss of profits;
• Business interruption;
• Production downtime;
• Loss resulting from improper installation or use of products.

Our total liability shall not exceed the purchase price of the product giving rise to the claim.

9. Intellectual Property

All website content, including but not limited to text, images, graphics, logos, product information, and website design, is the property of STARTNOW Store and may not be copied, reproduced, distributed, or used without prior written consent.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region ("Hong Kong"), without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms & Conditions, the use of this website, or any transaction conducted through this website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

STARTNOW Store

Website: startnow-store.com

Email: Sales@startnow-laser.com/fenty@startnow-laser.com