Startnow focused on providing top quality products and great customer service. We want you to love what you buy at But if it's not the right fit, we make the refund as sample as possible. 


All customer support services and policies will be only applied to orders directly on

If your products are not purchased from our official website but purchased through startnow store on ohter shopping platforms, we will not be responsible for your order.

1.  Terms and Conditions of Return & Exchange
The Products must be in brand-new condition with original packaging.
Please contact us first for any return or exchange application.

2. Return & Exchange Progress
To start a return or exchange, you can contact us at Please include your order number and reason of return or exchange.  
We’ll send you a return shipping label if the Product meets our Refund Policies. Please send the items back within 5 days after receiving the shipping label. 

We’ll contact you back after receiving the items. Your refund or exchange will be processed in 3-8 business days.  The money will be returned in the original form of payment.

3. Return Address
Floor 1,Bldg15,Nanjing J6 Software Innovation Park,Jiangjun Rd.Jiangning District,Nanjing,Jiangsu. Zip code 211100

4. Shipping Fees
If the Products are returned due to non-human factors(defective, damage or wrong Products sent), we will cover the shipping fees.
If the Products are returned due to other reasons, you are responsible for the return shipping charges.


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